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FAQs

Illusionz Lace Front Wigs FAQs:

1. Can I use a curling iron on the Illusionz Lace-Front Wigs?

Yes, our wigs are made from premium quality high-heat synthetic wig fibers that can safely handle heat up to 375 degrees.  

2. Can I color dye the Illusionz Lace-Front Wigs?

No, our wigs are made from synthetic wig fibers and unfortunately cannot be dyed or color changed.

3. Can I wash my Illusionz Lace-Front Wigs?

Yes, our wigs are completely washable, please follow the following instructions:

  • Fill sink with lukewarm water and gently soak wig using a mild shampoo made for wigs. Make sure to wash the wig gently and rinse thoroughly in cool water.
  • Gently squeeze the excess water from the wig and blot dry using a towel (DO NOT SCRUB).  Allow your wig to air dry overnight.
  • When the wig is nearly dry, comb through it using your fingers to separate the hair strands and style as desired.

4. How long will it take to receive my order?

Orders received by 9am are shipped out the same day (excluding weekends and holidays).  Orders received after 9am are shipped out the following business day.

Delivery time will depend on your location and type of shipping service used.  Please refer to our Shipping Policy page for complete details.

5. Can I return or exchange my wig order? 

Yes, we accept returns or exchanges as long as the wig is completely new and unused condition.  Please refer to our Return/Exchange Policy page for complete details.

6. Do you have a store I can visit?

Unfortunately no, we are 100% online only business which allows us to minimize our overhead and offer you the lowest possible prices.

7. Where do you ship from?

We ship from our distribution center in Los Angeles, California.

8. How can I contact customer service?

If you have question or concern about our items, orders or any other general questions, please email us at: info@bellawigdesign.com.  We strive to reply to all inquiries within 24 hours.

 

Wicked Wigs FAQs:

1. Can I use a curling iron on the Wicked Wigs?

NO, our wigs are made from premium quality synthetic wig fibers but are not high-heat.

2. Can I color dye the Illusionz Lace-Front Wigs?

No, our wigs are made from synthetic wig fibers and unfortunately cannot be dyed or color changed.

3. Can I wash my Illusionz Lace-Front Wigs?

Yes, our wigs are completely washable, please follow the following instructions:

  • Fill sink with lukewarm water and gently soak wig using a mild shampoo made for wigs. Make sure to wash the wig gently and rinse thoroughly in cool water.
  • Gently squeeze the excess water from the wig and blot dry using a towel (DO NOT SCRUB).  Allow your wig to air dry overnight.
  • When the wig is nearly dry, comb through it using your fingers to separate the hair strands and style as desired.

4. How long will it take to receive my order?

Orders received by 9am are shipped out the same day (excluding weekends and holidays).  Orders received after 9am are shipped out the following business day.

Delivery time will depend on your location and type of shipping service used.  Please refer to our Shipping Policy page for complete details.

5. Can I return or exchange my wig order? 

Yes, we accept returns or exchanges as long as the wig is completely new and unused condition.  Please refer to our Return/Exchange Policy page for complete details.

6. Do you have a store I can visit?

Unfortunately no, we are 100% online only business which allows us to minimize our overhead and offer you the lowest possible prices.

7. Where do you ship from?

We ship from our distribution center in Los Angeles, California.

8. How can I contact customer service?

If you have question or concern about our items, orders or any other general questions, please email us at: info@bellawigdesign.com.  We strive to reply to all inquiries within 24 hours.

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